(WTAJ) — Ticketmaster has come under scrutiny after a series of customer service complaints. Ones that included high transaction fees, and website crashes during concert ticket sales, but most recently a Pennsylvania couple spoke out about a possible scam.
In May the Department of Justice (DOJ) announced that they were suing Ticketmaster for their alleged monopoly over concerts and live events adding that their practices drive up prices for fans. Pennsylvania, along with dozens of other states, was alongside the DOJ in that lawsuit. It’s safe to say that the company has been in and out of trouble.
Now, a couple in Clearfield County is speaking out over a possible scam and warning others to be safe when it comes to buying tickets through Ticketmaster.
She had recently purchased tickets to see the Trans-Siberian Orchestra, who will be performing at the Bryce Jordan Center, through Ticketmaster.
“I purchased those a few weeks ago, and then yesterday, at my lunch break, I got an app notification for my Ticketmaster app telling me that my tickets had been transferred,” Jessica Coudriet, a Woodland resident, said.
Coudriet was excited and preparing to see the show when she received a chain of emails that sparked concern.
“Immediately panicked… Went into my Ticketmaster app, and sure enough, my tickets were gone,” Coudriet said.
After numerous phone calls, emails and waiting on support lines she still has yet to receive an answer as to why her tickets were transferred.
“It’s concerning to me that it’s so easy to have hundreds of dollars, and for some people who this has affected is thousands dollars worth of tickets, stolen so easily with no avenue to easily seek recovery of the tickets,” Coudriet added.
In this situation Coudriet was lucky and her tickets were given back to her. However, she feels that communication from Ticketmaster was poor as she never even got an explanation as to how the unapproved transfer happened. She added that it leaves her with concerns about the company’s customer service.
“Especially in the moment where people have paid this money, you’re paying additional, fees on top of the tickets for the service. Then there is just zero accountability,” Coudriet said.
Coudriet just wants others to be aware of the issues she faced with the app and that it could happen to anyone.
The account takeover is a scam that’s been seen before on Ticketmaster. In most cases, fraudsters will break into accounts to then send tickets that you’ve already bought to their accounts or to buy tickets with cards that might be saved on your account which can then also be easily transferred. The best recommendation is to keep your account secure and to change your password if you’ve been part of any other hacks.
NewsNation affiliate WTAJ reached out to Ticketmaster about the incident, but no one has responded at this time.