Maruti Suzuki hits milestone with 5,000th service touchpoint opening

The country’s largest carmaker Maruti Suzuki Tuesday said it is looking to strengthen its service network in line with an increase in sales over the next few years.

The company, which Tuesday announced the opening of its 5,000th service touchpoint in the country, is looking at doubling capacity to 4 million units per annum by FY31. This would include sales of about 3 million units in the domestic market and 750,000-800,000 for exports.

The company’s 5000th touchpoint located in Gurugram, Haryana was inaugurated by Hisashi Takeuchi, Managing Director & CEO, Maruti Suzuki. Maruti Suzuki’s service network is spread across 2,500 cities in the country.

Ram Suresh Akella, executive officer (service) at Maruti Suzuki, said in the financial year the company added 400 service touchpoints, making it the highest-ever addition in any financial year. “Many of these new service touchpoints are located in the non-urban markets. Through our vast service network, we have been able to service a record 25 million vehicles in the last financial year”, he informed.

Maruti Suzuki inaugurated its first service workshop in the year 1983. By 1997, in a period of 14 years, it reached 1,000 service touchpoints. The company increased its network by another 1,000 service touchpoints in 9 years, followed by 8 years and 7 years. Notably, the last 1,000 service touchpoints were set up in just about 3 years.

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