A photo taken on November 23, 2023 shows the logo of the ChatGPT application developed by US artificial intelligence research organization OpenAI on a smartphone screen (left) and the letters AI on a laptop screen in Frankfurt am Main, western Germany.
Kirill Kudryavtsev | Afp | Getty Images
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The bottom line
Hugging Face CEO Clément Delangue told reporters Tuesday that AI clients “want outstanding, reliable business solutions, not soap operas.”
Multiple companies told CNBC they’d considered switching from OpenAI to competitors’ services following uncertainty at the company in the aftermath of Sam Altman’s ouster as chief executive and his subsequent quick reinstatement.
Hugging Face is not the only company busy distinguishing itself from OpenAI.
Top executives at Cohere, the Toronto-based large language model (LLM) startup which is valued at more than $2 billion, told investors last week — without naming OpenAI and prior to Altman’s return — that the company’s mission and strategy are “shared fully” by its leadership team, company, enterprise customers and investors.
The core issue is OpenAI’s unique structure where the parent entity is a nonprofit, with a so-called capped-profit company underneath that umbrella. The board represents the nonprofit and oversees the activities of Altman and the rest of the corporate team.
Altman didn’t have a say in the company he helped co-found.
The schadenfreude is real, but so is the intense competition in the burgeoning AI scene. After the chaos earlier this month, changes are surely imminent at OpenAI.
This “soap opera” may well turn out to be the single most important catalyst in bringing about greater reliability at the company that propelled AI into the popular imagination with ChatGPT.
— CNBC’s Hayden Field contributed to this report.