UPDATE: Customers are reporting some services are coming back online. Read more here.
EARLIER: The Optus CEO has responded to the nationwide outage affecting millions of customers, saying the telco doesn’t know what’s gone wrong.
Chief executive Kelly Bayer Rosmarin told ABC Radio Sydney on Wednesday morning that a 24-hour service team first noticed issues at 4.05am.
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The team then escalated the issues, but have been unable to find the cause.
Services remained down across the country for millions of users throughout the morning.
Rosmarin said there were no indications that the outage was caused by a cyber attack or an internal software update.
“I mean, it’s highly unlikely, our systems are actually very stable,” she said.
“We provide great coverage to our customers.
“This is a very, very rare occurrence.”
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At a press conference, Federal Communications Minister Michelle Rowlands said she had spoken to Rosmarin.
“My understanding is that this is a fault deep in the core,” she told reporters.
“The core network basically encompasses everything from routing to electronics. So, it is a fault that is quite fundamental to the network.
“But my understanding, having just recently spoken again to the CEO, is that a number of problems have been identified, and that Optus continues to work on this.”
Acting Prime Minister Richard Marles said he’d also spoken to Rosmarin.
“We have been particularly concerned as a government in relation to critical services and infrastructure which use the Optus network,” he told reporters.
“The CEO has assured me that teams from Optus are working with those critical services to troubleshoot this as best they can to ensure those services are able to manage in this circumstance.
“Obviously it is fundamental that Optus is transparent and prompt in the way in which it is communicating with its customers in relation to the way in which their services have been disrupted.”
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Rosmarin earlier apologised for the outage and promised that the restoration team “will not rest” until the issue is resolved.
“We will do everything we can to get services back,” she said on Sydney radio.
“The teams are trying many different angles and we will not rest until the service is back up for our customers.”
Several other providers on the Optus network including Moose Mobile, Dodo, Coles Mobile, Aussie Broadband and Amaysim have also been reported to be impacted.
Melbourne train services were interrupted early on Wednesday, with Metro Trains announcing about 4.40am the entire network had been shut down due to the outage.
“Services are currently stopped due to a communications outage across the train network,” it said.
Metro Train services started to resume just before 6am but major delays continued throughout the morning peak as services were restored.
– With AAP
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