Mumbai: Indian banks have scored above the global average in the Digital Banking Maturity survey by consultants Deloitte but have scope to improve to match what it calls the global champions, which are ahead in providing non-financial services such as healthcare.
But Indian banks were ahead of global peers on user experience and they could improve in the areas of relationship, customer onboarding, and day-to-day banking.
“PMF (Personal Financial Management) becomes a key aspect in how people manage their money. With millennials and Gen Z taking over, people are going to need this feature even more going forward,” said Vijay Mani, partner at Deloitte India, while releasing the Digital Banking Maturity survey.
Deloitte chose 304 banks across the world to study their digital preparedness which included the technology employed and how well they were tuned to serve the customers. In India, it chose the top eight banks, but it did not disclose their names.
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